Shontere Restoration has over 45 years of experience servicing areas in Maryland, Virginia, and Washington DC. We handle all types of household goods and repairs as well as transit-related moving claims. We also coordinate with the hiring of third-party contractors, as needed.
Our Full-Time Staff is Trained in Transit Related Claims, Liability, and Industry Standard Restorations. We handle your large VIP National account customers, your COD customers, and anyone who fits in between. Military Claims are one of our specialties, with those customers continuing to assist us in developing our recognized expertise in this field.
Our Certified Technicians have a minimum of 10 years experience and specialize in onsite restoration. This typically eliminates inconvenience to the customer by restoring all items on our initial trip without the need for follow up appointments. Approximately 98% of Restorations are completed on our initial trip. We also have a full restoration and finishing shop for completion of more in-depth restorations when necessary. We also handle residential damages with in-house craftsmen. For items outside of our direct expertise, we have a full network of reliable and insured outside sources we trust to assist us from time to time.
Our Office Staff is full time, friendly, knowledgeable, and always ready to help. This offers convenient contact for the customer as well as for you. Immediate contact is made to schedule appointments upon assignment of claim, and confirmations are relayed to you as appointments are made. Appointments are generally offered within one week with emergency situations handled ASAP, on a case by case basis. We do also work Saturdays to accommodate your working customers. We try our best to accommodate those difficult customers and those who simply have difficult schedules.
Shontere Restoration provides emailed status updates as assignments progress as well as completed reports on all items following inspection and repair appointments. Keeping in mind the instructions provided on assignments and if there is visible liability, our Reports include descriptions of the claimed items and any noted damage, along with solution suggestions on all items, including replacement and repair costs, and recommendations for items not covered by normal transit liability.
Shontere Restoration has over 30 years of experience servicing areas in Maryland,
Virginia, and Washington DC. We handle all types of household goods and repairs as well
as transit-related moving claims. We also coordinate as needed with the hiring of third
party contractors.
Our Staff is Full Time Trained in Transit Related Claims, Liability, and Industry Standard
Restorations. We handle your large VIP National account customers, your COD customers,
and anyone who fits in between. Military Claims are one of our specialties, with those
customers continuing to assist us in developing our recognized expertise in this field.
Our Certified Technicians have a minimum of 6 years experience and specialize in onsite
restoration. This typically eliminates inconvenience to the customer by restoring all items
on our initial trip without the need for follow up appointments. Approximately 98% of
Restorations are completed on our initial trip. We also have a full restoration and finishing
shop for completion of more in-depth restorations when necessary. We also handle
residential damages with in-house craftsmen. For damaged items that we are unable to
restore directly, we have a full network of reliable and insured outside sources we trust to
assist us from time to time.
Our Office Staff is full time, friendly, knowledgeable, and always ready to help. This offers
convenient contact for the customer as well as for you. Immediate contact is made to
schedule appointments upon assignment of claim, and confirmations are relayed to you as
appointments are made. Appointments are generally offered within one week with
emergency situations handled ASAP, on a case by case basis. We do also work some
Saturdays to accommodate your working customers. We try our best to accommodate
those difficult customers and those who simply have difficult schedules.
Shontere Restoration provides emailed status updates as assignments progress as well
as completed reports on all items within 2 business days of appointments. Keeping in
mind the instructions provided on assignments and if there is visible liability, our Reports
include descriptions of the claimed items, damage and solution suggestions on all items,
along with the replacement and repair costs claimed.